Welcome to Koi Acres

Account Information

Making an account is optional when you place an order. You can create an account anytime by visiting https://www.koiacres.com/customer/account/login/ Once you're there, click on Create an Account.


Once you have an account, you’ll get the following benefits:

  1. Easy order status: View your order status and tracking with only a couple clicks
  2. Saved shopping cart: easily retrieve your order that you started earlier
  3. Order history: view previous orders you’ve placed
  4. Stored address: waste no time entering it in again


Updating Account Information

You can update your account information by clicking on My Account in the top of the website. 


Reset Password


If you forgot your password, visit https://www.koiacres.com/customer/account/forgotpassword/ and enter the email address that you used to register your account to reset your password.


If you don’t receive a password reset in your email, first check your spam folder, then email support@koiacres.com and let us know that you’re having trouble logging in.