Customer Service


View Order Status and Tracking

See if your order has shipped and get the tracking information for it.


Returns and Exchanges

View our return policy and get help with your return or exchange.


Contact Us

Find out how to contact Koi Acres.


Account Information

Benefits of creating a Koi Acres account and help resetting a forgotten password.


Help with Ordering

Find out how to place an order, accepted payment methods and sales tax information.


Shipping Information

Learn about our shipping methods & shipping policy.


Live Fish

Information on ordering live fish from Koi Acres.


Privacy, Security, Terms & Conditions

Learn more about our privacy policy, website security and Terms & Conditions