Our Koi are professionally packed with pure oxygen and ice packs (when required). They are guaranteed to arrive alive. If the Koi arrive DOA (dead on arrival), you must notify us within 4 hours of arrival by emailing us a picture of DOA Koi. We will replace or refund any DOA Koi at our discretion.
In order to maintain the health of the Koi in our facility, we cannot accept returns for live fish.